FAQ: Shipping, Privacy, Returns & Product Help

Quick answers about shipping, privacy, returns and choosing the right product. Not finding what you need? Email us.

Is my order shipped discreetly?

Yes. Every order ships in a plain, unmarked box with no product names or branding on the outside.

Do you offer free shipping?

Yes. Shipping is free on orders over $70, and always discreet.

When will my order ship?

Orders are fulfilled from our supplier warehouses. You will get an email confirmation as soon as your order ships.

What is your return policy?

Please see our refund policy for details on returns and refunds. For anything else, email us.

I'm new to this. Where should I start?

Take our Find Your Pleasure quiz for personalized picks, or browse our best sellers. A small bullet vibrator or a good water-based lubricant is an easy first purchase.

Which lubricant should I use with my toy?

Water-based lubricant is safe with every toy material. Avoid silicone-based lubricant on silicone toys, because it can damage the surface.

How do I clean my toys?

Wash with warm water and mild soap or a dedicated toy cleaner after every use, dry completely, and store away from other toys. Always check the care instructions on the product page.

What materials are best?

Look for non-porous, body-safe materials such as medical-grade silicone, glass, and stainless steel. The material is listed in each product description.

Do I need to be 18 to buy?

Yes. You must be 18 or older to purchase from Passion Play Hub.