Refund policy

Because of the intimate nature of our products, all sales are final once an order ships. We cannot accept returns or exchanges for change of mind, buyer's remorse, or items ordered in error.

Damaged, defective, or incorrect items

If your item arrives damaged, does not work as designed, is missing parts, or is not what you ordered, we will replace it or refund you. To qualify, email info@passionplayhub.com within 24 hours of delivery with your order number and photos of the shipping label, outer box, inner packaging, and the product issue. Include the product's serial number if it has one. Claims received after 24 hours may be denied by the manufacturer.

Do not send anything back until we give you a return authorization and instructions. Unauthorized returns will be refused.

Cancellations

Orders can be cancelled only before they are packed. Email us as soon as possible. Once an order is packed or shipped, it cannot be cancelled.

Refused or returned packages

If a package is refused or returned to us as undeliverable, we will issue a refund once it is received, minus original shipping, return shipping, and a 20% restocking fee.

Refunds

Approved refunds are issued to your original payment method within 5 to 10 business days.

Questions

Passion Play Hub, LLC
123 S Main St, Marlboro, NJ 07746
info@passionplayhub.com